Service agreements

With our service agreements, you lay the foundation for consistently high productivity.
Whether through support with remote machine diagnostics as part of remote support or with the all-round carefree GROB Smart production reliability package: Select the service agreement that suits you perfectly from four packages

Remote Support

Service level agreement

Maintenance agreement

Smart production reliability

Remote Support

Quick help via remote machine diagnosis

With professional remote diagnostics, our technical service consultants can identify and rectify machine problems quickly and easily, reducing on-site deployments by around 80 percent. Should an on-site visit by our express technicians be necessary, our remote support will also assist you with the preparation and implementation.

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Service level agreement*

When every second counts

With our service level agreement, in addition to the services of our remote support, you will receive guaranteed response times for our hotline and express technicians as well as fixed standby times for the dispatch of motorized spindles and spare parts. Thanks to an exclusive telephone number under the contract, you can reach us directly at any time.

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Preventive maintenance in action

Discover what exactly is tested during our GROB maintenance and how we guarantee the safety of your machine.

[Translate to en US:] GROB-Wartung in Aktion

Maintenance agreement

Thinking of tomorrow today

With our preventive maintenance agreement, you lay the foundation for high productivity and quality of your GROB machine. Reduce follow-up costs and benefit from the know-how of our specialists and the long-term value retention of your machine.

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Smart production reliability*

The fault-free production package from GROB

With GROB Smart production reliability, you combine the advantages of both remote support and our maintenance agreement. In addition to remote diagnostics and preventive maintenance, you profit from our loyalty discount for spare parts orders and service hours.

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^{*These offers are currently available in the DACH region. Further machines and systems upon request. The scope of services and product details can be found in the quotation.}